Reviews: your best salesperson you never scheduled
Before a customer calls, they read. Your reviews and how you answer them do more selling than any ad you will ever run.
Most owners know this, and still the reviews sit unanswered, because there is always a job to finish first. We manage your reputation for you: every review read and answered in your voice, and every unhappy customer brought to your team so the problem actually gets fixed.
What is included
- Monitoring across Google and the review sites that matter in your industry
- A response to every review, good or rough, written in your voice
- Unhappy customers flagged to your team quickly, with a plan to make it right
- Customer issues worked through with your team until they are resolved
- Profile and listing upkeep, so your reviews show up where buyers look
- Monthly reporting on rating, volume, and sentiment against local competitors
How this ties to booked jobs
Reviews raise the close rate on every other channel: ads convert better, the map pack sends more calls, quotes face less price resistance. We measure it where it lands: in booked jobs per lead.
Common questions
Do you respond to reviews for us?
Yes. Every review gets a response written in your voice. For the hard ones, we work with your team on the answer and on fixing whatever went wrong.
What happens when a customer leaves a bad review?
We bring it to your team quickly, help you make it right with the customer, and answer publicly in a way that shows future customers how you handle problems.
Pairs well with
How we start
Ready to see what your marketing should be doing?
Start with a Marketing Audit.
- We go through your whole funnel.
- We hand you a written plan you can run with anyone.
- We walk you through it live.
Reach out and we'll scope it together.
Work with us hello@corvusandfield.com